Digital delivery, failed downloads and refunds.
Digital products
Guidewise sells downloadable PDF guides and, where the product page states it, companion Excel workbooks. No physical product is shipped.
If payment succeeds but delivery fails
Email contactus@guidewise.shop with your order number, checkout email, guide title and details of the download problem. We will verify the order and payment status, investigate the file and download permission, and try to restore access or provide a working replacement.
Refund when we cannot deliver
If payment has been successfully confirmed but Guidewise cannot provide the purchased digital product, we aim to initiate the refund within 7–10 business days after receiving the information reasonably needed to verify the issue, or sooner where applicable law requires. After a refund is initiated, the time for funds to appear can depend on the payment provider, card network and bank.
Other product problems
If a purchased file is defective, materially different from its product description, or you believe you have another remedy under applicable consumer law, contact us. We will review the issue in accordance with applicable law. Nothing in this policy limits rights that cannot lawfully be excluded.
How to request help
Contact contactus@guidewise.shop or +91-9250040441. Do not send card numbers, passwords or banking credentials. We may ask for the order number and other information reasonably required to verify the purchase and investigate delivery.