Common questions about choosing, purchasing and using Guidewise digital products.
What am I buying?
A digital guide described on the product page. Most catalog products include a PDF and companion Excel workbook; products that do not include a workbook are identified on their product page. No physical product is shipped.
Do I need to create an account?
No. Guidewise is designed for guest checkout. You provide the customer and billing information required for the order, but you do not need to create a Guidewise customer account.
Can I buy several guides together?
Yes. Select a guide to enter checkout, then add other guides to the same order. You can remove a selected guide before payment.
When do I receive the files?
After a payment is successfully confirmed and WooCommerce grants download permission. Protected download links are intended to be available through the order confirmation page and order email.
Can I print the PDF and edit the workbook?
Yes. Your purchase allows personal and internal business use, including printing the PDF and editing the companion Excel workbook for that permitted use.
Can I share, resell or upload the files?
No. Purchasing a product does not include redistribution, resale, sublicensing or public-upload rights for the original files or modified copies.
What if payment succeeds but the download fails?
Contact contactus@guidewise.shop with your order details. We will investigate the order and download permissions, try to restore access or provide a working replacement, and initiate a refund if we cannot deliver the purchased files, subject to applicable law.
How quickly does support respond?
Our general response target is 24–72 business hours. Consumer complaints are intended to be acknowledged within 48 hours and redressed within one month, subject to any shorter mandatory deadline.
Are the guides professional advice?
No. They are general informational and organizational resources. Verify consequential legal, tax, financial, immigration, medical, veterinary or other specialist matters with the relevant official authority or qualified professional.
Are prices shown in USD?
Yes. Guidewise displays product prices in USD. Our pricing policy is to keep the displayed product price as the customer-facing Guidewise price; applicable tax treatment is handled within the store configuration where required. Your bank or card issuer may separately apply currency-conversion or other charges outside Guidewise.